COVID19 Update – Essential Eye Care Services

It’s been a whirlwind of a fortnight for us. The NHS is running at full capacity and we have been waiting for some guidance from them on how we can help you when you most need it. The guidance is much clearer now. 

How we are providing our essential eye care service at Realeyes

Call your local branch during normal working hours and leave a message. One of our team will call you back by the end of the working day and help you with your query. 

If your query needs to be referred to our senior optometrist, they will call you back for a phone consultation and help you. At this time, all optometrists have to limit face to face consultations and these will only be carried out where it is absolutely necessary. 

If you’re unsure of anything you can call us – that’s what we are here for. 

Essential Eye Care

You should call us when:

  • You have any essential eye related issues. These can include red eyes, contact lens discomfort, pain, sudden change in vision, flashes and floaters or any other abnormal changes to the eyes;
  • You have broken your glasses, lost contact lenses or need replacement glasses or lenses;
  • You have called 111 and they have advised you to see an optometrist or if you feel delaying your eye examination would be detrimental to your sight or well being.
  • You are unsure whether your eye condition needs urgent attention. Our senior optometrist will be able to advise you.

Collection of Glasses

You should have received a call from us if you have a pair of glasses to collect. If you still have not collected your glasses please call the store and leave a voicemail. One of our team members will call you back and help you. However, please bear with us at this busy time.

Routine Eye Examinations

We cannot provide routine eye examinations. Our internal recall systems have been reprogrammed and if you were due a routine eye examination we will contact you to come in as soon as we are re-open to full capacity. 

Contact Lens

Many of you are on our Contact Lens Direct Debit Scheme, please keep these active and we will deliver these via post. We would like to take this opportunity to remind contact lens wearers to wash their hands thoroughly when inserting and removing their lenses to avoid any infections during this period. For the same reason, we also recommend that you don’t over wear your contact lenses. 

We thank you for your patience. 

Stay well and stay safe.


The number for each store as as follows:

Erdington – 0121 373 0368

Mitcham – 020 8544 5222

Slough – 01753 915060

New Addington – 01689 842152

Whitton – 020 3906 8555

Harrow Road – 020 3897 0200

Wembley – 020 3909 9181

Streatham – 020 8671 8659

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