What is the interest rate?

The finance is supplied on an interest free basis provided that the terms of the agreement are adhered to.

How much deposit do I need to pay?

There is no minimum deposit. The full cost of your spectacles can be covered by the finance agreement. Any deposit paid will reduced your monthly payments

I am a student, can I apply for finance to fund my spectacles?

If you are in part time employment exceeding 16 hours per week you can apply for finance.

I am a house person can I apply for finance to fund my spectacles?

If you have an employed spouse who is able to provide proof of income this can be use on your application. Your spouse must be present at the time of application.

I would like to make an overpayment, is this possible?

Yes. Simply log into your account and select ‘Make a Payment’ from the menu list then enter the amount you would like to pay.

You will be sent your log in information once your agreement has commenced. You can access your account from this link:

https://my.novunapersonalfinance.co.uk/oss2/customer/

Payments higher than your monthly repayment will be deducted from the outstanding balance without affecting your monthly payment. Amounts less than your monthly repayment will reduce your next Direct Debit.

Who do a contact if I have any questions?

Your finance agreement is with Novuna Personal Finance not Realeyes, therefore any queries about your agreement/account need to be made with Novuna.

For general account queries and support, speak to the Novuna Customer Experience team on 0344 375 5500

I cannot make my repayments?

Your finance agreement is with Novuna Personal Finance not Realeyes, therefore any queries about your agreement/account need to be made with Novuna.

If you are in financial difficulty and need to discuss your circumstances, call Novuna on 0344 375 5488

I have changed my mind and would like to cancel my finance, can I do this?

You have 14 days from the collection of your spectacles to withdraw from the agreement.

Due to bespoke nature of your order the 14 day period of cancellation under regulation 28(1)(b) Consumer Contract Regulations does not apply to your purchase and you will still be liable for the cost of your spectacles to Realeyes.

Novuna will not cancel your finance without consulting with Realeyes to ensure that alternative arrangements have been made to cover the cost of your spectacles.

If you don’t wish to continue, please call the Novuna Customer Service Team on 0344 375 5500 within the 14 days to discuss this with them.