Total Satisfaction Guarantee

Total Satisfaction Guarantee 

Our Total Satisfaction Guarantee means you can continue to enjoy our outstanding customer service knowing you’ve purchased a quality product at a great price.  

Deposits and Orders 

In order to provide you an efficient service at a competitive price, we require at least 50% deposit to be made before glasses and contact lens orders can be processed. Our electronic processing system ensures that your bespoke glasses are manufactured to your precise individual requirements, custom made, without delay. Therefore, we cannot offer any refunds once a deposit has been paid. For hygiene and security reasons contact lens purchases are non-refundable.  

Manufacturers Guarantee 

All frames and spectacle lenses purchased from Realeyes come with manufactures guarantee. If during this period they are found to have a manufacturing defect, we will repair or replace them free of charge. However, accidental damage and general wear and tear is not covered by this guarantee. 

Lifetime Glasses Service Guarantee FREE MOT  

All our glasses come with an unlimited after sales service. This includes fitting, screw tightening, frame adjustment, nose pads adjustment/replacement, side adjustment, clean and polish. The service is offered at the discretion of the store manager. All spectacle lens coating have a 12-month warranty if they fail or break down. They are not guaranteed against damage through scratches or contact with solvents. 

30 Day Single Vision Guarantee 

We want you to be happy with your purchase. All our standard single vision lenses carry a 30-day exchange warranty from collection for any intolerance to a new lens prescription.  

90 Day Varifocal Guarantee 

The vast majority of our patients adjust naturally to varifocal lenses and immediately see the benefits. If within 90 days of collecting your new varifocals you have not fully adjusted to them, we guarantee to provide a suitable alternative at no additional cost. We cannot offer refunds on the purchase.