All frames and spectacle lenses purchased from Realeyes come with a 12 month warranty. If during this period they are found to have a manufacturing defect, we will repair or replace them free of charge. However, accidental damage and general wear and tear is not covered by this guarantee.
Exceptions may apply on qualifying Seiko lens products under the Seiko Protect Guarantee – see below:
Seiko Protect is valid for 12 months from the date of despatch from Seiko.
In the event of accidental damage, the owner must return the lenses to the Seiko Vision Specialist practice from where the lenses were originally purchased.
Qualifying lenses must be deemed to be no longer fit for purpose by both the owner and by the Seiko Vision Specialist practice.
Lifetime Glasses Service Guarantee FREE MOT
All our glasses come with an unlimited after sales service. This includes fitting, screw tightening, frame adjustment, nose pads adjustment/replacement, side adjustment and clean and polish on frames.
All spectacle lens coatings have a 12-month warranty if they fail or break down. They are not guaranteed against damage through scratches or contact with solvents.
30 Day Single Vision Guarantee
We want you to be happy with your purchase. All our standard single vision lenses carry a
30-day exchange warranty from collection for any intolerance to a new lens prescription.
However, this does not include patients who have a progressive eye condition.
30 Day Varifocal Guarantee
The vast majority of our patients adjust naturally to varifocal lenses and immediately see
the benefits. If within 30 days of collecting your new varifocals you have not fully adjusted
to them, we guarantee to provide a suitable alternative at no additional cost. We cannot
offer refunds on the purchase