Coronoa FAQ

Caring for Your Eyes Amidst Covid-19

Top Covid-19 Questions

Naturally, many of you are concerned about your eyes, during these unprecedented times. We’ve taken the top questions we’ve been asked over the last few weeks for our senior optometrist to answer. 

 I’ve lost or broken my glasses what should I do?

This is the most common question we have been asked so far. We’re help to help you in any way we can. Call us at your local branch and we will be able help you replace your pair where we can with your current prescription. We may be able to replicate your last pair and arrange contactless collection.

I’m due an eye examination now, what should I do?

In line with the current NHS guidelines, we, along with other opticians around the country, are not providing routine eye examinations. If you are due a routine eye examination we will call you once we are fully operational.

 Can I clean my glasses with hand sanitiser?

Please don’t! The ingredients in hand sanitisers damages the surface of the lenses and causes streaks and smears. The alcohol properties in the hand sanitiser may also irritate your eyes. Use a normal glasses cleaner or warm water with soap to clean your glasses. You can read more by clicking here.

Is it safe to wear contact lenses?

Contact lens wearers touch their eyes more than the average person. Consider wearing glasses more often, especially if you tend to touch your eyes a lot when your contacts are in. Substituting glasses for lenses can reduce eye irritation, and they may be a barrier that reminds you not to touch your eye.

If you have to wear contact lenses, wash your hands with soap and water for at least 20 seconds followed by drying them with unused paper towels before applying or removing your contact lenses. 

Should I still continue using my eyedrops?

Yes, you should continue using any eyedrops that you have been prescribed. Be extra careful each time you put in your eye drops – wash your hands for 20 seconds with soap and water before you put them in. After putting the eye drops in, close your eyes for 30 seconds, and dab your eyes with a clean tissue and avoid rubbing them.

I am a diabetic and glaucoma patient with an eye condition what should I do?

If you under hospital care, you should keep in touch with the hospital. If you are under our care, we will have to delay your appointment but you will be on our priority list when we are fully operational. If you do any concerns please call us and we’ll help you.

Remember, we are here for you and if you’re unsure of anything you can call us. Find your local branch by clicking here.

covid19

COVID19 Update – Essential Eye Care Services

It’s been a whirlwind of a fortnight for us. The NHS is running at full capacity and we have been waiting for some guidance from them on how we can help you when you most need it. The guidance is much clearer now. 

How we are providing our essential eye care service at Realeyes

Call your local branch during normal working hours and leave a message. One of our team will call you back by the end of the working day and help you with your query. 

If your query needs to be referred to our senior optometrist, they will call you back for a phone consultation and help you. At this time, all optometrists have to limit face to face consultations and these will only be carried out where it is absolutely necessary. 

If you’re unsure of anything you can call us – that’s what we are here for. 

Essential Eye Care

You should call us when:

  • You have any essential eye related issues. These can include red eyes, contact lens discomfort, pain, sudden change in vision, flashes and floaters or any other abnormal changes to the eyes;
  • You have broken your glasses, lost contact lenses or need replacement glasses or lenses;
  • You have called 111 and they have advised you to see an optometrist or if you feel delaying your eye examination would be detrimental to your sight or well being.
  • You are unsure whether your eye condition needs urgent attention. Our senior optometrist will be able to advise you.

Collection of Glasses

You should have received a call from us if you have a pair of glasses to collect. If you still have not collected your glasses please call the store and leave a voicemail. One of our team members will call you back and help you. However, please bear with us at this busy time.

Routine Eye Examinations

We cannot provide routine eye examinations. Our internal recall systems have been reprogrammed and if you were due a routine eye examination we will contact you to come in as soon as we are re-open to full capacity. 

Contact Lens

Many of you are on our Contact Lens Direct Debit Scheme, please keep these active and we will deliver these via post. We would like to take this opportunity to remind contact lens wearers to wash their hands thoroughly when inserting and removing their lenses to avoid any infections during this period. For the same reason, we also recommend that you don’t over wear your contact lenses. 

We thank you for your patience. 

Stay well and stay safe.

 

The number for each store as as follows:

Erdington – 0121 373 0368

Mitcham – 020 8544 5222

Slough – 01753 915060

New Addington – 01689 842152

Whitton – 020 3906 8555

Harrow Road – 020 3897 0200

Wembley – 020 3909 9181

Streatham – 020 8671 8659

How We Create Our Team

As an independent opticians, we aim to put together a team of experts that work well together and will strive to give our patients exceptional service.

→ When you visit your independent optician you want to be examined by a highly qualified and professional optometrist who has the ability to explain the tests they are carrying out and answer any questions you may have, giving you peace of mind.

→You want to choose your glasses in a relaxed and friendly environment where our team can help you pick a pair of glasses that suits your personality and lifestyle. So, we choose people who have the ability to help you achieve your glasses goal.

→We also want to make sure that we have an efficient team on the back end who look after the day to day running, ensuring your glasses are ordered, checked and delivered on time and call you back when your next eye examination is due, never missing any eye related conditions.

→Collecting your glasses is also a big deal for us so we spend time making sure everything fits perfectly and you can see clearly.

To book an appointment with us click here

Age Related Macular Degeneration – The Facts

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Age Related Macular Degeneration – The Facts

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Whether you have heard of it or not, age-related macular degeneration accounts for almost 50% of those registered as visually impaired in the UK.

What exactly is Macular Degeneration?

The macula is an area at the back of your eye that you use for seeing fine detail such as watching television or reading a book. It is a painless condition. Macular degeneration happens when the macula becomes damaged. The most common forms of macular degeneration happen more as you become older and are known as age-related macular degeneration (AMD). There are two types: dry and wet.

Dry AMD This form characterises in a slow deterioration of vision and is the more common of the two conditions.

Wet AMD This tends to be more sudden in onset, sometimes with a dramatic decline in your central vision, usually in one eye.

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What are the symptoms?

Symptoms can vary according to the type and stage of AMD present. Many people do not experience symptoms in the early stages of dry AMD. Some people simply notice that things appear blurry or they have difficulty reading with their normal reading glasses. As the macula cells deteriorate, people may notice that straight lines appear distorted or wavy. People with AMD may notice that they become sensitive to bright light or they find it difficult to adapt when going from a dark to a light environment.

If you are experiencing any of the symptoms above, arrange an appointment at your nearest Realeyes branch.

What are the causes?

Dry AMD is caused by a gradual breakdown of light sensitive cells in the macula. Wet AMD is caused when abnormal blood vessels begin to grow behind the macula and leak fluid or cause scarring. There are certain risk factors associated with macular degeneration:

  • Age – most prominent in over 65’s.
  • Family history
  • Smoking
  • Poor diet – lacking in anti-oxidants or high in saturated fats.
  • Over exposure to UV light
  • Obesity The exact cause is not yet known, so you may develop it even if you do not have any of these risk factors.

What is the treatment for AMD?

Although there is currently no treatment for dry AMD, our optometrists will be able to advise you on lifestyle adjustments to minimise further progression, such as taking specific nutritional supplements. Wet AMD can often be treated if it is caught early enough. At Realeyes, our optometrists routinely check for any changes in the macula and specific tests are carried out if macular degeneration is suspected or observed. If there are signs of macular degeneration, you may be referred to a hospital ophthalmologist for a full diagnosis.

Written by our in-house optometrist Shazia Kanani, who is based at our Wembley store.

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