Our Total Satisfaction Guarantee means you can continue to enjoy our outstanding customer service knowing you’ve purchased a quality product at a great price.
Deposits and Orders
In order to provide you an efficient service at a competitive price, we require a 50% deposit to be made before glasses and contact lens orders can be processed. Our electronic processing system ensures that your bespoke glasses are manufactured to your precise individual requirements, custom made, without delay. Therefore, we cannot offer any refunds once a deposit has been paid and the order has been placed.
12 Month Manufacturers Guarantee
All frames and spectacle lenses purchased from Realeyes come with a 12 month warranty. If during this period they are found to have a manufacturing defect, we will repair or replace them free of charge. However, accidental damage and general wear and tear is not covered by this guarantee.
Lifetime Glasses Service Guarantee FREE MOT
All our glasses come with an unlimited after sales service. This includes fitting, screw tightening, frame adjustment, nose pads adjustment/replacement, side adjustment and clean and polish. The service is offered at the discretion of the store manager. All spectacle lens coating have a 12-month warranty if they fail or break down. They are not guaranteed against damage through scratches or contact with solvents.
30 Day Single Vision Guarantee
We want you to be happy with your purchase. All our standard single vision lenses carry a 30-day exchange warranty from collection for any intolerance to a new lens prescription. However, this does not include patients who have a progressive eye condition.
30 Day Varifocal Guarantee
The vast majority of our patients adjust naturally to varifocal lenses and immediately see the benefits. If within 30 days of collecting your new varifocals you have not fully adjusted to them, we guarantee to provide a suitable alternative at no additional cost. We cannot offer refunds on the purchase.